Terms & Conditions
City Therapy – Terms & Conditions of Service and Cancellation Policy
Effective Date: November 15th, 2025
1. Introduction
Welcome to City Therapy. These Terms and Conditions (“Terms”) outline the rules and expectations that govern your use of our website, online services, and in-clinic appointments. By accessing or using our website or services, you agree to comply with these Terms and with all applicable policies referenced herein.
If you do not agree to these Terms, please discontinue use of our website and services immediately.
City Therapy (including its affiliates and subsidiaries, referred to as “we,” “our,” or “us”) reserves the right to modify, update, or replace any part of these Terms at any time without prior notice. Updates will take effect immediately upon being posted to our website. Continued use of the site or our services after changes are posted constitutes your acceptance of those changes.
2. Description of Services
Through our website and in-clinic operations, City Therapy provides information and access to our range of professional wellness and therapeutic services. Visitors may use the website to:
- Book, modify, or cancel appointments at participating City Therapy locations.
- Purchase and redeem gift cards.
- Access information about our services, prices, and special offers.
- Complete required intake forms and provide health information for treatment purposes.
- Submit feedback or participate in customer satisfaction surveys.
- View career opportunities or submit employment applications.
- Request information about franchise opportunities (where applicable).
To use the website, you must have the necessary computer equipment and internet access. You are responsible for any associated internet or data fees.
3. Prices and Fees
There are no fees to browse or use the City Therapy website. Service prices, promotions, and fees for products or treatments are subject to change without notice and will take effect immediately once updated. All pricing is displayed in Canadian dollars unless otherwise stated.
4. Intellectual Property and Copyright
All content, including but not limited to logos, text, graphics, designs, photographs, and software on the City Therapy website, is the property of City Therapy or its licensors and is protected by Canadian and international copyright laws.
You are granted a limited, revocable, non-exclusive license to access and view material on the website for personal, non-commercial use only. Any unauthorized reproduction, modification, or distribution of website content is strictly prohibited.
All trademarks, registered or otherwise, remain the property of their respective owners. Reference to any third-party product, service, or organization does not imply endorsement by City Therapy.
5. Third-Party Links and Content
Our website may contain links to external websites or third-party content for your convenience. City Therapy does not monitor or control these external sites and assumes no responsibility for their accuracy, policies, or content. Accessing third-party websites is done at your own risk, and you are encouraged to review their terms and privacy policies.
6. Disclaimer and Limitation of Liability
While City Therapy takes reasonable steps to ensure our website and digital systems are safe and accurate, we make no guarantees that they will always be free of errors, viruses, or interruptions.
By using our website and services, you agree that City Therapy, its employees, contractors, and affiliates are not liable for any damages, losses, or claims resulting from:
- Your use of or inability to access the website or services.
- Any unauthorized use of your account or personal information.
- Errors or omissions in website content.
You agree to defend and indemnify City Therapy and its representatives against any claims or damages arising from your use of the website or violation of these Terms.
7. Governing Law
These Terms are governed by the laws of the Province of Ontario, Canada, and by the federal laws of Canada that apply therein. Any disputes shall be resolved within this jurisdiction. If any provision of these Terms is found unenforceable, it shall not affect the validity of the remaining provisions.
8. Assignment
City Therapy may assign its rights or obligations under these Terms at any time without notice. You may not assign your rights under these Terms without our prior written consent.
9. Entire Agreement
These Terms, along with any other referenced policies (such as our Privacy Policy), constitute the complete agreement between you and City Therapy regarding your use of our website and services. They supersede all prior communications, written or verbal, between you and City Therapy.
City Therapy – Cancellation & Late Arrival Policy
At City Therapy, we understand that unexpected situations arise. However, because our therapists reserve time specifically for you, we have a cancellation policy designed to respect both your time and theirs.
Cancellation Policy
All guests are asked to provide a minimum of 24 hours’ notice for appointment changes or cancellations.
Cancellations made with less than 24 hours’ notice, or missed appointments, will be subject to the full service charge.
If a late cancellation or no-show occurs, you may be required to provide a valid credit card on file for future bookings. This card will not be charged at the time of booking but will secure your appointment and may be charged if further late cancellations occur.
Please note: Cancellation fees cannot be billed to insurance providers under any circumstances.
Late Arrivals
If you arrive late, your therapist will do their best to provide your service in the remaining time. However, sessions will end at the originally scheduled time to accommodate the next client. Guests arriving more than 15–20 minutes late may be considered a no-show and may forfeit their appointment. The full session fee will still apply.
Why We Enforce a Cancellation Policy
Our Registered Massage Therapists (RMTs) typically perform 4–5 treatments per day to maintain high-quality care and personal well-being. A missed or late-cancelled appointment impacts:
- Other clients who could have used that time.
- Your therapist’s income, as they are paid per session.
- Your own progress, as consistency is key to achieving therapeutic results.
By adhering to this policy, you help us provide reliable, fair, and professional service for all clients.