Privacy Policy

City Therapy – Privacy Policy

Effective Date: November 15th, 2025

City Therapy (“we,” “our,” or “us”) values and respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, communicate with us, or access our products and services. We are dedicated to handling your information responsibly and transparently, in accordance with applicable Canadian privacy legislation.

City Therapy operates as a multidisciplinary wellness clinic providing professional therapeutic care through qualified health practitioners.

This Privacy Policy applies to all individuals who interact with us, including website visitors, clients who visit our clinics, and those who purchase or inquire about our products or services through any means (collectively referred to as “you”).

Please review this Policy carefully. By using our website, purchasing our services or products, visiting a City Therapy clinic, or communicating with us in any way (collectively, our “Services”), you acknowledge and consent to the practices described below. If you do not agree with any part of this Policy, you should refrain from using our Services.

Updates to This Policy

City Therapy may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any revisions will be posted on our website with an updated “Effective Date.” Continued use of our Services following such updates signifies your acceptance of the revised terms.

Information We Collect

We collect personal information directly from you when you visit our website, complete forms, communicate with our team, or use our therapeutic services. The types of information we may collect include, but are not limited to:

Contact details: name, email, phone number, and mailing address.
Health-related information: medical history, physical condition, family health history, and other relevant clinical details shared with our practitioners.
Demographic information: age, gender, and occupation.
Payment information: credit card details, billing address, and transaction records.
Service-related information: notes, assessments, or observations recorded by our professionals in connection with your care.
Account details: login credentials, usernames, and security questions (if applicable).
Technical data: IP address, browser type, operating system, cookies, and similar identifiers that help us understand how our website is used.
Other information: any data you voluntarily provide or consent for us to collect.

How We Use and Share Your Information

City Therapy may share your personal information with trusted third parties who assist us in delivering our Services—such as payment processors, booking systems, marketing providers, or data storage partners. These service providers act on our behalf and are contractually required to maintain confidentiality and protect your information in compliance with Canadian privacy standards.

Some of our third-party partners may operate outside of Canada (including the United States and European Union), where privacy laws may differ. Regardless of location, City Therapy ensures that transferred data receives appropriate safeguards and is used only for its intended purpose.

We may disclose personal information to:

Insurers or funding agencies (e.g., motor vehicle or private health insurers) for billing or reimbursement purposes, with your consent or as authorized by law.
Professional regulators or licensing bodies, when disclosure is legally required or necessary for compliance, investigations, or audits.
Advertising partners (e.g., Meta) for marketing analytics using limited, anonymized, or encrypted identifiers.
Law enforcement or governmental bodies, when legally required to comply with warrants, subpoenas, or investigations.
Business transfers, in the event of a merger, acquisition, financing, or sale of all or part of our operations, subject to applicable laws.

City Therapy remains accountable for all personal information shared with third-party service providers and takes reasonable steps to ensure comparable privacy protections.

Your Rights and Choices

You have certain rights regarding your personal information, including the ability to:

Request access to, or correction of, your personal information;
Request deletion or removal of your information, where legally permissible;
Withdraw consent for specific uses of your information, subject to contractual or legal limitations;
Opt out of receiving promotional communications (you will still receive transactional or service-related messages).

To exercise any of these rights or submit a complaint, please contact us using the information provided below. If you believe your privacy rights have been violated, you may also contact the relevant privacy regulator.

Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your online experience, analyze traffic, and improve our website’s performance. These tools may collect data about your browsing behavior, device, and preferences.

We may also collaborate with third-party advertising networks that use cookies to deliver tailored advertisements on other websites. You can disable cookies in your browser settings; however, doing so may limit certain website features or functionality.

External Links

Our website may contain links to third-party sites not operated by City Therapy. We are not responsible for the privacy practices or content of those external websites. We recommend reviewing their privacy policies before providing any personal information.

Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or our data-handling practices, please contact us:

Privacy policy